On request we use independent surveyors - SGS and Saybolt - to check Quality and Quantity and to survey loading and / or discharge of material. We also have established links with independent consultants and laboratories such as UNGDA and Eurofin to answer questions on quality and handling.

All our cargoes are covered by our Worldwide (with exclusions) Marine Cargo Insurance Policy. In the event of quality problem, subject to the correct disclosure procedure being followed, the problem is automatically referred to them.